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Yes. After you subscribe, every fare and tip goes directly to you – no commissions, ever.
Note: standard credit/debit card processing fees may apply.
Ride Assurance™ is HUM's built-in commercial coverage for every trip – including Private Rides.
Riders pay a nominal per-mile fee to cover liability and property damage insurance, so you don't have to.
Drivers pay a simple monthly fee, with no contracts or commitments.
You'll find current rates and vehicle categories on our Start Driving page.
Head to our Start Driving page to download the app and begin your enrollment.
Trade dress stickers are available at Coffee & Cruises meetups or by emailing help@humrideshare.com
Free inspections are available at select Firestone locations across Arizona.
To attract new riders, HUM offers them $5 off their first ride.
That discount comes out of the fare, but drivers still earn more than they would on other platforms. You're never required to accept any ride.
Payments are processed through Stripe. HUM never touches your bank info – fares and tips go straight to your Stripe account, then to your bank.
1. Download the HUM Driver app
2. Navigate to the Menu
3. Click on your profile
4. Select the "pencil" icon in the upper right
5. Select "Connect with Stripe". (Important Notes: if you are already connected, it will say "View Stripe". Once you click the button, it will direct you to Stripe Financial Services)
6. Follow the prompts on Stripe. Input the same information you used to sign up with HUM
- Enter your email, OTP (one-time password), then select "Continue".
- Enter your required information then select "Continue".
- Enter your own website URL or enter www.humrideshare.com.
- Select account for payouts (Choose bank account or debit card) and save.
- Review details, agree, and submit.
To accurately track rides, we need location updates from your GPS while you are driving. Here is how to make that happen:
Best practices:
Regardless of your device, there are several things you can do to fix poor location tracking. Use the following tips to improve GPS accuracy:
Plug in your phone: Devices attempt to conserve battery when they're not charging. For some devices, running on battery alone may mean location tracking is poor. Always keep your phone plugged in, even when fully charged.
Turn on Wi-Fi and Bluetooth: All devices use Wi-Fi and Bluetooth signals to locate your device. Turn both Wi-Fi and 'Ask to Join Networks' on.
Use a phone mount: Location tracking works best when your phone has access through a window. If your phone is in your center console or pocket, you may experience poor location tracking. We recommend mounting your device in a safe location using a mount.
Close unused apps, especially others that may be using your location.
Keep your software and app current and up-to-date. Update to the latest phone software available. Apple and Android devices will release updates that may improve your phone’s location accuracy.
Get a new phone: To get the most accurate GPS, we recommend upgrading to the newest phone model if you can. Older phones may have outdated GPS antennae, which can cause poor location tracking.
Do not talk and drive: Avoid making phone calls on your HUM-enabled device during a ride. Some networks don't allow data usage and phone usage at the same time.
Start and stop safely: Only start or stop your rides in the app when your car is completely stopped. Stopping completely helps us track your location more accurately.
Wait a bit: GPS accuracy depends on the number of visible GPS satellites. Locating all visible satellites can take several minutes. Give your phone a minute or two to find these satellites before getting on the road.
Adjust your time settings: Make sure the date, time, and time zone are correct on your device. To check this:
- Go to your device's Settings
- Tap 'General'
- Tap 'Date and Time'
- Change your Date and Time to 'Set Automatically'
- Always restart: When updating your software, app or settings, restart your device.
- Never restart or shut down your phone during the course of a ride.
The Driver Handbook can be accessed here.
If you're unable to log into your HUM app because you aren't receiving an OTP, text START to 831-216-0962 to re-subscribe and restore access.
Yes. HUM is designed to work alongside other apps. Many drivers use HUM to earn more from repeat riders while still picking up on-demand rides from all apps.
No. HUM provides Ride Assurance™ – built-in commercial coverage for every trip. You just need a personal auto policy that meets your state's minimum requirements.
Fares are calculated based on a base, mileage, and time, using flat-rate pricing.
There's no surge pricing and no commission taken. You see the fare upfront, and it all goes to you.
Yes. You're never required to accept a ride on HUM. You're in control, always.
Absolutely. Riders are always given an option to tip you directly through the app after the trip. You keep 100% of all tips.
You'll need a vehicle that meets your city's TNC requirements. Most standard 4-door sedans, SUVs, and luxury vehicles qualify. If you ever have a question, email us at help@humrideshare.com.
If the ride is recorded in the HUM app, whether it's on-demand, pre-scheduled, or a Private Ride, it's covered.
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